Dirt Alley Design - FAQ
When will my map print ship?
I carry a limited inventory of my maze maps, most of my maze maps are printed to order. Most orders are screen printed and shipped within 2-3 business days of being placed. When your item is shipped, you will receive an email notification with a tracking number. My maze maps are shipped in a flap seal bag with sturdy backing board and arrive in a stiff envelope mailer. If you order multiple prints, I will ship your prints packaged and boxed.
If you would prefer a different mail carrier other than USPS, please contact me.
What is your return policy?
All sales are final, and I cannot offer returns unless there is an error and you receive the incorrect art print. However, if your item is damaged during shipment, I am happy to send out a replacement. Please contact me with documentation of the damage so I can process your order for a replacement.
Where can I get a picture frame?
I offer all of my prints in standard sizes for easy framing. All of my prints come in either 12 by 12, 11 by 14, or 18 by 18 inch sizing. Ikea's Ribba Frame (19.75 by 19.75 inches) will accommodate my large San Francisco poster, but will need a custom mat. If you are based in the San Francisco Bay Area, Cheap Pete's offers pre-made poster frames including frames in 11 by 14 or 12 by 12 inch size.
What is screen printing?
Screen printing is the process of printing a design by pushing ink through a mesh screen. The result is a hand touched print with a unique quality that can't be captured by digital printing methods. The handmade process involved in creating my prints mean there are slight variations with each print!
Can you create a [insert your city here] map print?
It can take upwards of 60 hours of work from start to finish to create a maze map for a particular city. Feel free to contact me with a request though, and if I receive many requests for a certain city, I will be more than happy to make that city maze map a priority!
Can you create a custom print?
I am happy to accommodate custom color requests for existing maze map designs to create a custom print for you. Feel free to contact me with your request. Please note that custom color requests will have an extra charge of $5-10 per print as your custom print will need to be created to order. Custom orders will take an extra 3-4 days to process.
I received my map print, but the colors look different.
Due to differences in how browsers and monitors render images, and how color can appear depending on ambient light, you may receive an art print where the color looks slightly different from what appeared on your computer screen. I strive to accurately represent a print as much as possible before purchase, but do understand that the poster your receive may look slightly different from what appears on your computer screen.
The map poster I want is out of stock
Unfortunately, some of my maze maps are offered in limited edition colorways and once I have sold the print run, those maps are no longer available. Feel free to contact me though if you have a particular request!
Do you have a wholesale catalog or line sheet?
Yes! Please contact me to learn more about wholesale pricing.
Do you ship internationally?
Yes, I offer international shipping at a flat rate of $20 USD. You will be responsible for any applicable taxes or customs. Prints can take upwards of 1-3 weeks when shipped internationally to arrive.